Greenville power out? Duke Energy: text OUT to 57801 or call 800-769-3766, and check Duke's outage map. Blue Ridge co-op members call 1-888-258-3743.

Last checked Oct. 16, 2026. Facts on this page come from Duke Energy’s outage page, Blue Ridge Electric Cooperative, Greenville Water and the City of Greenville’s emergency information page. Duke Energy outages: 800-769-3766.

Most homes and businesses in Greenville get their electricity from Duke Energy, which the city lists among its useful phone numbers. In some parts of Greenville County outside the city, Blue Ridge Electric Cooperative is the provider. Your bill names your utility, and the utility, not the city, restores power.

Who to call

  • Duke Energy, report an outage or a line down: 800-769-3766
  • Text to report a Duke outage: text OUT to 57801 from the phone number on your account
  • Duke Energy customer service (home): 844-378-6352; business 800-653-5307
  • Blue Ridge Electric Cooperative outages: 1-888-BLUERIDGE (1-888-258-3743)
  • Traffic signal out: City Traffic Engineering, 864-467-4360
  • Gas smell: Piedmont Natural Gas, 800-752-7504
  • Someone in danger: 911

How to report a Duke Energy outage

Duke does not always know your power is out, its outage page says, so report it yourself:

  1. Text OUT to 57801 from the phone number on your account.
  2. Call 800-769-3766.
  3. Report online at duke-energy.com/outages, or in the Duke Energy app.

Speaking to a customer service representative will not speed up your restoration, Duke says. Check the Duke Energy outage map for outages near you.

Why a neighbor may have power when you do not

Duke gives several reasons on its outage page. Crews often survey storm damage before repairs, which it says speeds restoration and lets them deal with hazards first. They may need to fix a problem elsewhere before yours, or one that restores more customers at once. Your home may be on a different line or circuit from your neighbor’s, and in some cases a home needs electrical repairs of its own before it can be reconnected.

Blue Ridge Electric Cooperative

Blue Ridge, based in Pickens, serves more than 73,000 customers in five counties, and its board includes a Greenville/Spartanburg seat, according to the cooperative. Members report outages at 1-888-BLUERIDGE and can check the Blue Ridge outage map.

Safety during an outage

From Duke Energy:

  • Assume every downed line is energized and report it immediately.
  • Stay away from floodwater and debris; they can hide downed lines.
  • Run a generator outside and plug appliances directly into it. Never wire a generator into your breaker box: it can send power back onto the lines and hurt line workers.
  • If you leave home, turn off appliances that were on, or the main breaker.
  • If you have any doubt about your home’s wiring, call a licensed electrician.

Water and other utilities

Water in Greenville comes from Greenville Water, 407 W. Broad St., 864-241-6000, which posts known water outages on its website. Natural gas emergencies go to Piedmont Natural Gas at 800-752-7504, the number the city lists.

What this means for you

  • Save 800-769-3766 and the 57801 text code in your phone before the next storm.
  • Report your outage even if the neighbors already have; Duke may not know about yours.
  • See our who to call at City Hall guide for city services.

More: road construction and closures and moving to Greenville.

Frequently asked questions

Who do I call when the power is out in Greenville, SC?

Your electric company, shown on your bill. In the city that is Duke Energy: text OUT to 57801 from the phone number on your account, call 800-769-3766, or report it online or in the Duke Energy app.

Is there a power outage map for Greenville?

Yes. Duke Energy’s outage map at outagemap.duke-energy.com shows current outages. Blue Ridge Electric Cooperative members use the co-op’s own outage map.

Does Duke Energy know my power is out?

Not always, Duke says. Report it yourself by text, phone or online; talking to a customer service representative will not speed up restoration.

What do I do about a downed power line in Greenville?

Stay away from it, assume it is energized and report it to your utility right away, Duke says. If someone is in danger, call 911.

Who do I call about a traffic signal out in Greenville?

Call the city’s Traffic Engineering office at 864-467-4360.